Simon Keates' Resume (Last updated April 14th 2007)

Assist in the implementation of Change to the Card Operations department of Lloyds TSB Bank through the testing of new system and software developments, project management, assessment of work requests and system parameter maintenance.

Main responsibilities include:

• Constructing test plans, scripts in the period leading up to the test phase
  

• Completing test scripts to ensure functionality of the development is as documented
  

• Implement automation procedures for large scale testing and data setup
  

• Raise fault logs where errors are discovered and re-test as necessary
  

• Liaise with project managers, system testers and operation & support areas during test phase to give updates and ensure development remains in line with current processes
  

• Provide post operational support to the operational areas
  

Due to my IT knowledge I have been able to implement database, spreadsheet and VBScript Macro solutions for test automation which have increased the team's efficiency in gathering & manipulation of data prior to testing, analysis of test data following testing and production of test metrics.

Following my recent ISEB Software Testing / ISTQB qualification I have been involved in introducing testing best practices into the team including investigating solutions for test automation and re-writing templates for Test Plans & Scripts

Back office telephony customer support for inbound customer credit card queries and assistance in the administration of a support team in the department

Duties included

• Allocation of work to team members on a daily basis
  

• Solving complex customer queries received by phone/mail
  

• Tracking missing payments
  

• Resolving balance transfer queries
  

Develop a Microsoft Access Database system to be used by the company to replace existing paper system used for control of customer orders, raw material supplies and requirements, and value of orders

The database now enables the company to view a snap shot of all completed orders for a period/customer, outstanding orders, raw material stock levels and stock required for fulfilment of outstanding orders

I am experienced in the installation of Microsoft Windows 95/98/XP, Microsoft Office Suites (including Word and PowerPoint), Microsoft Visual Studio, as well as other common Windows Applications.

I am capable of utilizing the above products to their full potential and have had considerable experience with Microsoft Access, Excel, Visual Basic 6 and Visual Interdev.

Although Microsoft Interdev is my primary HTML editor, I have used Dreamweaver 2, and FrontPage.

I have also had experience in programming with ASP, VBA, VBScript and JavaScript, Borland Pascal; installing and running Red Hat Linux; and setting up web servers using IIS and Apache

ISEB, VBScript, VBA, Automation, XP, Linux,